Shipping & Returns

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 Supply of our products is not currently impacted by COVID-19   All systems are go! Please contact us if you have any questions about delivery

We are based in the UK and most of our PCs are shipped to customers around the world. You can be confident that your purchased products will arrive in perfect condition, and covered by our warranty, wherever you are in the world.

Please also see our information page: Can I pay with euros or US dollars?

UK Customers

For customers in the UK mainland, we provide free delivery for orders over £40 inc VAT.  Just select "free delivery" from the delivery options when you go through the check out. We use DHL and UPS next day courier services.

EU Customers

We ship to all countries in the EU. We normally use the couriers UPS or DHL, which typically takes 2-3 working days. The UPS/DHL tracking shows detailed progress information and the scheduled delivery date.

As the UK is no longer in the EU we will no longer apply VAT when selling to customers in the EU. But VAT will need to be paid within your country at the standard rate for your country. You will be contacted by the courier (UPS/DHL) for payment of this VAT while the parcel is in transit, and the VAT must be paid before delivery. If you are a VAT registered business in the EU we will need your VAT and EORI number included when you fill in the address form. Some EU countries have a deferred VAT payment scheme to save needing to make upfront VAT payments on UK imports.

We use heavy duty boxes with plenty of padding, so you can be sure your PC will arrive in perfect condition.

Although the UK has left the EU, you can be confident that nothing will change in our warranty, service and support to all our EU customers.

Worldwide Customers

We ship to many countries worldwide. We normally use the couriers UPS or DHL, which typically takes 2-5 working days. The UPS/DHL tracking shows detailed progress information and the scheduled delivery date.

When you select a non-EU country in the checkout the VAT (Sales Tax) is removed from all prices.

We use heavy duty boxes with plenty of padding, so you can be sure your PC will arrive in perfect condition.

Power Plugs

We always make sure that power adaptors or power leads are suitable for the customer's location, having the correct EU (2-pin), USA (3-pin) or UK & Ireland (3-pin) plug. For worldwide customers we will contact you if we are unable to provide a suitable plug for your country, so you know what you will need to source locally.

Delivery Guarantees

We always use signed-for delivery services, and take great care in packing our products so you can be confident they will arrive in perfect condition.

Returns Policy

You may return new items within 14 days of delivery for a full refund. This does not apply to software (such as Windows) if the licence has been registered. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  

The 14 day return policy does not apply to quantity orders or to tailor-made products that are not standard options on the website.

Each product listing should display the warranty period, which is 24 months unless specified differently. During the warranty a faulty product is returned at the customer's expense and replaced and returned at our expense. If the problem is one of compatibility (which is very rare) then we will only refund the purchase and re-stock the item if it is in brand new condition and including original packing.

We take our support and warranty service seriously. In the event of a problem we will be quick to reply and get your product replaced.

All returns must include a Returns Authorisation code obtained by contacting us. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.