Shipping

For customers in the UK mainland, we provide free delivery for orders over £30 inc VAT.  Just select "free delivery" from the delivery options when you go through the check out.

For parcels over 2kg the free delivery would normally be Citylink next business day courier. Lighter items would use Royal Mail 1st Class Recorded or Special Delivery.

Although our primary customer base is in the UK, we also ship to countries in the EU.

We always make sure that power adaptors or power leads are suitable for the customer's location, having the correct EU (2-pin) or UK & Ireland (3-pin) plug.

We always use signed-for delivery services, and take great care in packing our products so you can be confident they will arrive in perfect condition.

Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  

New, unopened items can be returned within 30 days subject to a 15% restocking fee.  This does not apply to quantity orders.

Each product listing should display the warranty period, which is 24 months unless specified differently. During the warranty a faulty product is returned at the customer's expense and replaced and returned at our expense. If the problem is one of compatibility (which is very rare) then we will only refund the purchase and re-stock the item if it is in brand new condition and including original packing.

We take our support and warranty service seriously. In the event of a problem we will be quick to reply and get your product replaced.

All returns must include a Returns Authorisation code obtained by contacting us.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.